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MotionPapa Shipping Policy

Last updated: August 4, 2026

This Shipping Policy explains how MotionPapa processes, routes and delivers eligible orders. Shipping availability, fulfillment origin, charges and estimated delivery times depend on the product, inventory location and delivery address.

The shipping option and estimate displayed at checkout are the final guide for your order.

1. Shipping Availability

MotionPapa ships to eligible destinations shown at checkout. The availability of a nearby overseas warehouse does not guarantee local-warehouse fulfillment.

Local-warehouse delivery estimates apply only when:

  • The ordered product is available at that warehouse;
  • The delivery address is within that warehouse’s service area; and
  • The order is eligible for the applicable local delivery service.

Some products are fulfilled by a Logistics Center and follow a separate processing time, transportation route and delivery estimate.

2. Estimated Processing and Transit Times

Fulfillment route Processing time Estimated transit time
U.S. warehouse → eligible U.S. addresses 2–3 business days 3–7 business days
U.K. warehouse → eligible U.K. addresses 2–3 business days 3–7 business days
EU warehouse → eligible European addresses 2–3 business days 4–8 business days
Logistics Center → eligible destinations 4–7 business days 20–30 business days

Processing time begins after payment is successfully completed and the order is accepted. Business days exclude weekends and public holidays.

Processing time and transit time are separate. Delivery estimates are not guaranteed delivery dates.

3. Transportation Routes

Depending on product size, lithium-battery transportation requirements, inventory location, destination and carrier capacity, MotionPapa may use aircraft, vessel, truck, van, local courier or a combination of these methods.

Orders fulfilled by a Logistics Center may require multiple carrier handovers. Tracking updates may pause temporarily while a shipment moves between transportation partners or clears customs.

4. Shipping Charges

Available shipping methods and applicable shipping charges are displayed at checkout before payment. Charges may vary according to the product, package dimensions, weight, destination, carrier service and delivery requirements.

Remote-area fees, address correction fees, redelivery fees or other carrier surcharges may apply when relevant.

5. Split Shipments

Vehicles, accessories, replacement parts and other items may be shipped separately or from different fulfillment locations. Split shipments may have different tracking numbers, carriers and delivery dates.

A partial delivery does not necessarily mean that items are missing. Please review all tracking numbers included in your shipping confirmation.

6. Order Tracking

When tracking becomes available, MotionPapa will send the tracking information to the email address provided with the order.

You can check the latest available shipment status through our 17TRACK order tracking page.

Tracking information is supplied by the applicable carrier. It may take additional time to appear after a shipping label is created or while the shipment is transferred between carriers.

7. Address and Contact Information

Customers are responsible for providing a complete and accurate recipient name, delivery address, postcode and reachable telephone number.

Please contact MotionPapa as soon as possible if information needs to be corrected. Address changes cannot be guaranteed after fulfillment has started.

Additional delivery costs caused by an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts or failure to collect a shipment may be charged to the customer, except where otherwise required by applicable law.

8. Customs, Duties and Import Taxes

International shipments may be subject to customs inspection, import duties, taxes, brokerage charges or other government fees.

When duties or taxes are collected at checkout, they will be displayed before payment. When they are not collected at checkout, the recipient may be responsible for paying them directly to the carrier or relevant authority.

Customs clearance time is outside MotionPapa’s direct control and is not included in the estimated transit time unless expressly stated at checkout.

9. Delays and Remote Areas

Delivery may be delayed by customs review, lithium-battery handling requirements, weather, public holidays, peak shopping periods, carrier disruption, transportation capacity, remote-area service or other circumstances outside MotionPapa’s reasonable control.

If a material delay or routing change becomes known to us, we will make reasonable efforts to provide updated information using the contact details associated with the order.

10. Delivery Issues

Please inspect the package and product promptly after delivery.

For visible transit damage, missing contents, an incorrect item or another delivery issue, contact support@motionpapa.com within 2 calendar days of receipt.

Please provide:

  • Your order number;
  • A photograph of the shipping label;
  • Clear photographs of the outer carton and all sides of the package;
  • Clear photographs or video showing the product and reported issue; and
  • A description of the issue and the date of delivery.

Packaging reminder: The original shipping carton and packing materials are required to protect the product during transportation. Please keep all original packaging for at least 15 calendar days beginning the day after delivery.

11. Return Shipping

Return shipping must be arranged only after MotionPapa reviews and approves the return request.

After approval, the customer must follow the RMA return label, approved return address and attached shipping instructions provided by MotionPapa. Do not return a product independently or use a different carrier, service or address without written confirmation.

Unless MotionPapa confirms otherwise in writing or applicable law requires otherwise, the buyer is responsible for:

  • Return delivery and transportation costs;
  • Any applicable restocking fee;
  • Additional charges caused by unauthorized routing or an unapproved carrier;
  • Additional charges caused by missing or non-original packaging; and
  • Additional charges caused by packaging that does not meet the original shipping standard.

Unauthorized returns may be refused, delayed or returned to the sender. Return eligibility, refund conditions and applicable fees are also governed by the MotionPapa Return and Refund Policy.

12. After-Sales and Warranty Parts

Warranty parts, paid replacement parts and other after-sales shipments are processed according to the applicable Warranty and After-sales Support terms and the written solution confirmed by MotionPapa Support.

An after-sales shipment may use a different fulfillment origin, carrier, transportation method and delivery estimate from the original order. Parts may also be shipped separately and may require additional customs or carrier processing.

13. Contact

For shipping questions or delivery assistance, contact:

MotionPapa Support
Email: support@motionpapa.com