Warehouse eligibility
Overseas warehouses serve defined delivery areas and selected inventory only. A nearby warehouse does not guarantee local fulfillment; the route assigned to your product and address controls.
Shipping information
Your order. One clear route.
Delivery time depends on where your product is fulfilled. Overseas-warehouse estimates apply only to inventory and addresses inside that warehouse’s service area. Logistics Center orders follow a separate route and timing.
Estimated delivery by fulfillment route
Only the route assigned to your product and address applies.
Ships from → service areaProcessingTransit
US warehouse → eligible U.S. addresses2–3 days3–7 days
UK warehouse → eligible U.K. addresses2–3 days3–7 days
EU warehouse → eligible European addresses2–3 days4–8 days
Logistics Center → eligible destinations4–7 days20–30 days
Local-warehouse estimates apply only when inventory is available in that warehouse and your delivery address is inside its service area. Products fulfilled by a Logistics Center follow the separate Logistics Center estimate. Your checkout and shipping confirmation show the route for your order.
How it moves
One order. The route that fits.
MotionPapa may combine aircraft, vessel, truck, van and local courier services according to product size, lithium-battery rules, inventory, destination and carrier capacity.
Split shipments
Vehicles, accessories and parts can leave different warehouses. They may have separate tracking numbers and delivery dates.
After-sales parts
Warranty parts and paid replacement parts ship according to the Warranty & After-sales Support terms and the resolution confirmed by MotionPapa support.
Multi-modal transport
MotionPapa may use a combination of air, sea and land transport networks to help deliver your order securely to your address.
Customs & duties
MotionPapa handles export paperwork. Local import duties, taxes or destination-specific fees remain the recipient’s responsibility where applicable.
Estimated timeline by product type
Longer timelines can still be normal processing.
Longer total timelines do not mean inactive processing. They may reflect product-specific handling time, stock allocation, warehouse readiness, inspection workload and dispatch turnover by category.
Before dispatch
Check the complete delivery address, postcode and reachable phone number before ordering. Available service and final delivery estimates are confirmed at checkout. Address changes cannot be guaranteed after fulfillment starts.
Customs, delays and remote areas
Business-day estimates exclude weekends and public holidays and are not guarantees. Customs review, battery handling requirements, weather, peak periods, carrier disruption and remote-area delivery can extend the route.
Delivery issues
Inspect your order promptly after delivery. For visible transit damage, missing contents, an incorrect item or another delivery issue, contact support@motionpapa.com within 2 calendar days of receipt. Include your order number, shipping label and clear photos or video of the package and product.
Friendly reminder: the original shipping carton and packing materials help protect the product during transport. Please keep them for at least 15 calendar days beginning the day after delivery.
Return shipping
Return shipping must be arranged only after MotionPapa approves the return. Follow the RMA return label, return address and attached shipping instructions provided by the seller. Do not send a return independently or use a different carrier or address without written confirmation.
The buyer is responsible for return delivery costs and the applicable restocking fee. Additional costs caused by unauthorized routing, missing packaging, non-original packaging or packaging that does not meet the original shipping standard are also the buyer’s responsibility.
- Product-specific handling times apply before transit begins.
- Orders placed on weekends or holidays are processed on the next business day.
- Remote regions, islands and special-route destinations may require additional transit time.
- During high-volume periods such as Black Friday or New Year, handling and transit may require additional time.
- Neither party shall be liable for delays caused by force majeure events, including natural disasters, strikes, customs holds or transport disruption.
Shipment status
Track your order
Already dispatched? Continue to MotionPapa’s 17TRACK page to check the latest shipment status. Split shipments may have more than one tracking number.